Returns, Exchanges and Problems with Your Order
Tearstone Graphics wishes to provide you with a happy shopping experience. We want you to be satisfied. We understand that things can happen and people make mistakes.
Please review our return policy to ensure you agree before ordering.
I just placed my order and wish to cancel or change it
Please review your intentions and your order carefully before placing. All of our orders are made-to-order, but we expedite as SOON AS POSSIBLE. Some of our orders even go out the same day. If you place an order and need to change it or cancel, please let us know ASAP! We have no guarantee that we haven’t already processed your order, but will do our best to accommodate the situation.
Why haven’t I received my order?
We generally process orders for shipment within 2 business days of receiving. Extreme circumstances may constitute for delays, but anything more than 3 business days, the customer will be notified. In it will be a tracking number to follow your order via the postal service. We ship all US orders via USPS First Class Mail (outside the US is first class and can take much longer). First Class service is offered by the post office at a 5-7 business day delivery from the day of shipment. Please understand this is not a guarantee from the postal service and holidays and weekends will sometimes delay shipping. We are not responsible for postal service delays.
The post office delivered my order, but it’s not here!
At the request of most buyers, Tearstone Graphics DOES NOT require a customer signature for package delivery. Most orders are mailed via First Class Mail in a plain white envelope. This will typically look like average junk mail, so please be sure to check carefully within a few days after receiving a status of MAILED USPS. If your package is stolen upon delivery, Tearstone Graphics is not responsible for the order.
What happens if I receive my order damaged?
We take great care in the packaging and shipping of our orders and generally the post office does as well. If you receive your decal and it seems wrinkled, that usually happens to just the transfer tape during shipment. Go ahead and apply to the flat surface as normal and if you have any issues with the quality of the decals from shipment please send us pictures of the damage and upon approval we will replace.
Oops, I ordered the wrong color!
If you have any question at all with the hue of a color, please ask for a sample first. We are happy to mail any sample free of charge. If you receive your order and the color isn’t what you’d hoped for, we can offer you a replacement at a discounted rate, just let us know!
Oops, I screwed up!
Applying your decal takes time and patience until you get the hang of it. We understand that mistakes happen and sometimes the decal gets ruined during the application process. Please follow the directions and tips and tricks carefully and in the event of a mishap, we’ll be happy to replace at a discounted rate.
This isn’t what I thought, I want to return it
In the event you want to return your order, you have 72 hours from the time of receiving the order to return it. Return shipping is at the responsibility of the buyer. Once received in good condition, we will refund your account minus the original shipping costs. Therefore, a return will cost the buyer the shipping to receive and return.