The single color decals are shown in Black and White. What is the decal part and what is cut out?

The Black part of the image is your color choice and the White area is the cut out area that will expose your application surface.

 

What are the single color/ die cut decals made from?

Our products are made from high quality self-adhesive vinyl material. These materials are made from the highest quality and have excellent workability and removal properties.

 

I want to reverse one of the decals. Can you reverse the decal so that it faces the opposite direction?

Sure we can. All you need to do is state “Please reverse one of the decals” in the comments line area where you fill out your shipping info. If you are purchasing more than 2 decals, please specify which decal you want reversed.

 

How long will the decals last?

The average life expectancy for our decals is between 5 to 7 years.

What size decal should I get?

Use a tape measure or yard stick and measure in inches, estimate the total width (left to right) and height (up and down) for your desired decal. For windshield decals, most cars will fit a 4″ x 40″ decal.

 

Can I apply the decals myself?

Yes, all of our decals and graphics are easy to install!

How do I apply the decals?

Application details are included with every order. Since the application method may vary, it will be important to read these instructions thoroughly before you begin.

Where can I apply my decals?

All our vinyl decals and graphics can be applied to any smooth surface (ie. Windows, Hoods, Doors, Roof etc.). They can be applied on Cars, Trucks, Motorcycles, virtually anywhere!

 

Can I go through a car wash?

Do not take your car through a car wash immediately after installing your graphics particularly if they were installed using a wet method. You should wait at least 24-48 hours before you wash your vehicle again. Your graphics, once thoroughly adhered will stay that way until you want to remove them however, very small points and tips will be prone to lifting in a car wash (even hand wash) if you are not careful. Make sure to only clean your graphics with soap and water. Any other cleaning solutions (detailing sprays) may cause premature discoloration or adhesion problems.

 

How do I remove the decals?

Vinyl graphics and decals can be easily removed. All you need to do is heat your decal by using a heat gun or a hairdryer. Then using your fingernail, carefully lift the edge of the decal and work across the surface of the decal. Overheating your decal will result in more difficult removal. If you need any further assistance please contact us.

 

Will my windshield wipers affect my decals?

No. Not at all.

 

Will the decals effect the rear window defroster?

No.

 

When will my order arrive?

All orders are produced in about 1-2 business days with shipping to follow. If you choose our postal shipping option, orders typically take 4-15 business days from the order date. If you choose our “UPS Shipping” option, your orders will arrive at your door in approximately 4-7 business days. Please note that we are not responsible for any shipping delays caused by the selected carrier. If you are ordering for a special occasion, please order early enough to accommodate for possible delays during transportation.

 

Do you ship outside of the U.S.?

Yes, Along with shipping to the U.S., we also ship to Canada.

 

Shipping Delays

This website and its affiliates will not be responsible for delays in shipping including local shipping errors or delays or international customs issues and delays. We will make every effort rectify any situations if possible.

 

Shipping Errors or Lost Packages

If your package has been damaged upon arrival, please contact us and we will notify you as to what procedures will be taken in order to solve this issue. We are not responsible for any shipping errors or damaged shipments by any 3rd party carriers.

 

Incorrect Address Information Supplied

If a package is not delivered due to the customer submitting the improper shipping address, the customer will need to place another order for his/her desired product. Tearstone Performance will not issue any refunds.

 

What methods of payment do you accept?

We accept PayPal. You don’t have to have a PayPal account to send a payment. Payment is due before any order will be mailed. All of these options are provided for you once you have selected your desired decals to purchase.


Our Product Return Policy

Please make sure to verify your order invoice emailed to you at time of purchase to ensure that the proper size color and quantity has been selected. We will however replace any defective products or errors made on our end. Our quality department control assures that all products are checked for flaws and errors before shipment. As a customer, you must check your package contents upon arrival and notify us (info@tearstone.com) any problems within 72 hours of receiving your order.

 

Our Product Change Policy

All products designed and manufactured by us are done individually and according to the information supplied by the customer. We will not honor any changes, including those due to customer selecting improper SIZE, COLOR, QUANTITY or PRODUCT CHOICE. The colors listed on our color chart have been matched to the actual vinyl color in our inventory. Please make sure that the exact color and size is checked before you place your order.

 

Disclaimer

We are not responsible for damage to the decals or any surface it is being applied to during installation by the customer. You should always clean your decals with regular soap and water. Cleaning with abrasive pads and/or detailing sprays or other chemical based solutions may cause premature discoloration and adhesion issues. If you as a customer are not certain about the decal installation procedure, it is your sole responsibility to seek this information from a qualified source. Tearstone Graphics will however assist in any questions that you may have.
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Our Guarantee

All orders are custom produced based on the size and color you select. Please make sure you select the exact color and size before placing your order. Our guarantee ensures that you receive products to exact specifications.